Barnet Carers Centre is a member of the Fundraising Standards Board and we abide by the fundraising standards set out by the board.

Barnet Carers Centre Fundraising Promise

The Fundraising Promise represents a commitment to the highest standards of good practice and ensures that all fundraising activities are open legal and fair.

We are committed to high standards

• We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the codes and with this Promise
• We comply with the law including those that apply to data protection, health, safety and the environment

We are open and honest

• We tell the truth and do not exaggerate
• We do what we say we are going to do
• We answer all reasonable questions about fundraising activities and costs

We are clear

• We are clear about who we are, what we do and how your gift is used
• Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
• We give a clear explanation of how you can make a gift and amend a regular commitment

We are respectful

• We respect the rights, dignities and privacy of our supporters and beneficiaries
• We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
• If you tell us that you don’t want us to contact you in a particular way we will not do so

We are fair and reasonable

• We take care not to use any images or words that cause unjustifiable distress or offence
• We take care not to cause unreasonable nuisance or disruption

We are accountable

• If you are unhappy about anything we have done whilst fundraising you can contact us to make a complaint. We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint we accept the authority of the Fundraising Standards Board to make the final adjudication

Fundraising complaints

If you wish to make a complaint about our fundraising, please take time to tell us about it. If we are doing something wrong or badly, it is important that you tell us so that we improve.

What can I complain about?

• If you are unhappy about something that Barnet Carers Centre has done
• If you believe that Barnet Carers Centre has done something badly
• If you feel that Barnet Carers Centre has not followed required regulations or standards

To complain please either email or write in. We will need some details from you:

• The date of the situation you are complaining about
• The reason you are complaining
• What would you like Barnet Carers Centre to do about your complaint
• Any other information that may help us investigate the complaint

Stage 1
Within 14 days of making a formal complaint, you will receive a letter acknowledging the complaint and a document telling you about our procedures.

The department Manger investigates the complaint.

Stage 2
Within 30 days the department Manager will write to you with the results of the investigation.

If you are unhappy with the results of our investigation you have 1 month to write to the Chief Executive asking for your complaint to be reviewed. The Chief Executive will then reply to you within 30 days giving their final decision.

Stage 3
If you are unhappy with the reply you are able to refer your complaint to the Fundraising Standards Board within 60 days. The Fundraising Standards Board then has 60 days to review the complaint and write to you with their decision.

Contact information

Barnet Carers Centre
3rd floor Global House
303 Ballards Lane
North Finchley
London
N12 8NP

Telephone: 020 8343 9698
Fax: 020 8445 1193

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Fundraising Standards Board
61 London Fruit Exchange
Brushfield Street
London
E1 6EP