Barnet Carers Centre-final Inspection Report
This inspection took place on 31 October 2017 and was announced. Barnet Carers Centre is a charity providing services for carers, the community and a home support service. On the day of our inspection there were 83 people using this service, the majority of these were adults. At our last inspection in 2015 the service was rated as Good. At this inspection we found the service
The service helped people to stay safe. Staff knew about abuse and how to report it and other incidents or accidents which took place. Risks to people were regularly assessed and updated and there were systems in place to ensure there was enough staff to meet people’s needs. People were supported to take their medicines safely and in accordance with the prescribed instructions.
Staff members received the training, support and development opportunities they needed to be able to meet people’s needs.
People’s needs were assessed and care plans were developed to identify what care and support people required. People said they were involved in their care planning and were happy to express their views or raise concerns. When people’s needs changed, this was quickly identified and prompt, appropriate action was taken to ensure people’s well-being was protected.People experienced positive outcomes as a result of the service they received and gave us good feedback about their care and support.
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